Shipping & Delivery

All orders are processed within 1–3 business days, excluding weekends and holidays. Once your order has been processed, it will be prepared for shipment. Processing times may vary during peak periods or due to high order volume.

Shipping Timeframes

Delivery times vary depending on your location and the selected shipping method. Estimated shipping times are provided at checkout but are not guaranteed. Delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your location, order size, and selected shipping option. These charges are non-refundable once the order has been shipped.

Order Tracking

Once your order has been shipped, tracking information will be provided so you can monitor the delivery status. It is the customer’s responsibility to ensure the shipping address is accurate at the time of purchase.

Delivery Issues

Smithinnovation is not responsible for delays, lost packages, or delivery failures caused by incorrect shipping information provided by the customer.

If a package is lost or delayed, claims must be filed with the shipping carrier. Smithinnovation will assist where possible but cannot guarantee resolution once the package has been handed over to the carrier.

Damaged Shipments

If your order arrives damaged, it must be reported within 7 days of delivery. Claims will be processed through the shipping provider, and resolutions will depend on the outcome of the carrier’s investigation.

Incomplete or Missing Orders

If any items are missing from your shipment, please report the issue within 7 days of receiving your order. All claims must include order details for verification.

International Shipping (If Applicable)

For international orders, delivery times may vary due to customs clearance processes. Any applicable duties, taxes, or import fees are the responsibility of the customer and are not included in the shipping cost.